FAQs

Please, take a minute to see if your question is answered in the FAQ of the device you are having trouble with. Click on the device you need help with:

Boat Monitor

Getting Started

How do I install the device?
×

Installation instructions are bundled with each device.

How do I start using my Monitor?
×

On your phone or tablet, install the application "Sentinel Marine Solutions" which you may download from the App or Play Store (for Android or iOS respectively). Use the app to scan the QR code on the front side of the device. Choose "Activate device" to begin the registration process. Follow the on-screen instructions to create an account (or login) and enter information about your boat.

As a "guest user", how do I start using the application and service Sentinel Fleet Monitor?
×

On your phone or tablet, install the application "Sentinel Marine Solutions" which you may download from the App or Play Store (for Android or iOS respectively). Use the app to scan the QR code on the front side of the device. Choose "Activate device" to begin the registration process. Follow the steps to create an account.

Upon completion, the wizard will send a "guest request" to the boat owner for confirmation. After the request is accepted you will be able to start using the application.

Where can I find the activation and serial number of the device?
×

The activation code is embedded within the QR code. It may also be found written under the QR code in numeric (textual) format. The serial number (SN) can be found on the front face of the device.

Where/How should I position the device to ensure high quality GPS positioning?
×

The device should be positioned such that the QR code faces upward. Do not place the device under metal enclosures.

Usage and Features

I am receiving notifications that the boat has moved. Why?
×

You may have activated the "boat lock" or "anchor alarm" functionality, and the Sentinel service is warning you that your boat has moved from its initial position.

Troubleshooting

After completing the activation process (scanning the device and creating an account) there is still no data visible in the mobile app.
×

One of the following may be happening:

  • The device has not yet started sending data to the server. In some cases, it may take up to 15 minutes after the device is activated and turned on for the first data point to appear.
  • The device may not be connected to an Internet network.
  • The SIM card is not yet activated. Please contact Sentinel support.

I can't login to the application
×

Please verify that:

  • You are properly connected to internet (WiFi, 3G or 4G)
  • You are using correct credentials (username and password)

I am receiving Door alerts even if no Door sensor is installed
×

If you don't have a Door sensor installed, disable it in the application. In the mobile application open the affected boat, open the Sensors tab and click the "Edit" button. From there you can hide the Door sensor.

After successful activation and account creation the application does not yet show data and information about the boat.
×

The device has not yet started sending data to the Sentinel server. In some cases it may take up to 15 minutes to receive the first data point after powering on the device and creating an account.

What happens when the device has low internet reception (low 3G or 4G signal)?
×

The device will store the captured data (routes, battery status, alarms, etc) on the device until internet connection is secured. Then, the data will be uploaded and you will be able to see it in the Sentinel apps.

When activating the device I receive any of the following warnings on the screen:
- on Android devices: "An error occurred while checking the device availability"
- on iOS devices: "The QR code you entered is not properly activated"
×

Please contact the Sentinel technical support (Sentinel d.o.o., GSM: +385/91/33 55 66 7)

You cannot find the correct application on Google Play or the App Store with the search query "Sentinel".
×

Please use the full name of the application "Sentinel Marine Solutions"

You are trying to activate the device by entering its code manually. You are entering the "Serial number" you found on the device
×

The serial number is not the same as the activation code. The activation code is written just beneath the QR code in a small font size.

Neither the routes or the sensor measurements (doors, bilge, battery voltage) are being shown/updated in the application.
×

You may be in an area without mobile Internet coverage (3G or 4G - LTE). The information will appear on your device when strong mobile signal is available.

The route has been drawn over land.
×

Due to the sampling frequency it may occur that the route is occasionally drawn over land. If this occurs frequently, please inform the Sentinel technical support (Sentinel d.o.o., GSM: 00385 91 33 55 66 7).

The web application is not rendered correctly in Internet Explorer
×

You may have an outdated browser. Try upgrading your browser to the latest version.

Pricing & Shipping

How do I buy/extend a subscription for my monitor?
×

For customers, choose the "Manage Subscription" option in the web application. For charters and other business users, please contact as at info@sentinelmarine.net.

How do I buy a Sentinel product?
×

Please contact as at a info@sentinelmarine.net or +385 91 497 86 42.

Fleet Monitor

Getting Started

How do I install the device?
×

Installation instructions are bundled with each device.

How do I start using my Monitor?
×

On your phone or tablet, install the application "Sentinel Marine Solutions" which you may download from the App or Play Store (for Android or iOS respectively). Use the app to scan the QR code on the front side of the device. Choose "Activate device" to begin the registration process. Follow the on-screen instructions to create an account (or login) and enter information about your boat.

As a "guest user", how do I start using the application and service Sentinel Fleet Monitor?
×

On your phone or tablet, install the application "Sentinel Marine Solutions" which you may download from the App or Play Store (for Android or iOS respectively). Use the app to scan the QR code on the front side of the device. Choose "Activate device" to begin the registration process. Follow the steps to create an account.

Upon completion, the wizard will send a "guest request" to the boat owner for confirmation. After the request is accepted you will be able to start using the application.

Where can I find the activation and serial number of the device?
×

The activation code is embedded within the QR code. It may also be found written under the QR code in numeric (textual) format. The serial number (SN) can be found on the front face of the device.

Where/How should I position the device to ensure high quality GPS positioning?
×

The device should be positioned such that the QR code faces upward. Do not place the device under metal enclosures.

Usage and Features

As boat owner, how do I accept a "GUEST REQUEST"
×

When a guests scans the QR code and creates an account, you will be sent a guest request, which will allow the guest to see the routes and other information about the boat. You may confirm or reject the guest request by clicking on "Accept" or "Reject" buttons in the Guests section of the web application or within the application on your mobile device.

I am receiving notifications that the boat has moved. Why?
×

You may have activated the "boat lock" or "anchor alarm" functionality, and the Sentinel service is warning you that your boat has moved from its initial position.

Troubleshooting

After completing the activation process (scanning the device and creating an account) there is still no data visible in the mobile app.
×

One of the following may be happening:

  • The device has not yet started sending data to the server. In some cases, it may take up to 15 minutes after the device is activated and turned on for the first data point to appear.
  • The device may not be connected to an Internet network.
  • The SIM card is not yet activated. Please contact Sentinel support.

I can't login to the application
×

Please verify that:

  • You are properly connected to internet (WiFi, 3G or 4G)
  • You are using correct credentials (username and password)

I am receiving Door alerts even if no Door sensor is installed
×

If you don't have a Door sensor installed, disable it in the application. In the mobile application open the affected boat, open the Sensors tab and click the "Edit" button. From there you can hide the Door sensor.

After successful activation and account creation the application does not yet show data and information about the boat.
×

The device has not yet started sending data to the Sentinel server. In some cases it may take up to 15 minutes to receive the first data point after powering on the device and creating an account.

When activating the device I receive any of the following warnings on the screen:
- on Android devices: "An error occurred while checking the device availability"
- on iOS devices: "The QR code you entered is not properly activated"
×

Please contact the Sentinel technical support (Sentinel d.o.o., GSM: +385/91/33 55 66 7)

You cannot find the correct application on Google Play or the App Store with the search query "Sentinel".
×

Please use the full name of the application "Sentinel Marine Solutions"

You are trying to activate the device by entering its code manually. You are entering the "Serial number" you found on the device
×

The serial number is not the same as the activation code. The activation code is written just beneath the QR code in a small font size.

Neither the routes or the sensor measurements (doors, bilge, battery voltage) are being shown/updated in the application.
×

You may be in an area without mobile Internet coverage (3G or 4G - LTE). The information will appear on your device when strong mobile signal is available.

The route has been drawn over land.
×

Due to the sampling frequency it may occur that the route is occasionally drawn over land. If this occurs frequently, please inform the Sentinel technical support (Sentinel d.o.o., GSM: 00385 91 33 55 66 7).

The web application is not rendered correctly in Internet Explorer
×

You may have an outdated browser. Try upgrading your browser to the latest version.

Pricing & Shipping

How do I buy/extend a subscription for my monitor?
×

For customers, choose the "Manage Subscription" option in the web application. For charters and other business users, please contact as at info@sentinelmarine.net.

How do I buy a Sentinel product?
×

Please contact as at a info@sentinelmarine.net or +385 91 497 86 42.

Sentinel WiFi

About Sentinel WiFi

Guest - What is the data allowance (GB) for my trip?
×

The data allowance is set by the boat owner. You may ask the owner to increase the limits. This may incur additional charges.

Getting Started

How do I install the Sentinel WiFi device?
×

An Installation instruction manual is bundled with your device.

How do I connect the Sentinel WiFi device to my Sentinel account for Fleet Monitoring?
×

Login into the Sentinel application and chose "Activate device" (or the + symbol) to scan the QR code on the WiFi device. Choose the boat on which you wish to bind the WiFi device and follow the instructions on the screen.

How do I connect to Sentinel WiFi?
×

Turn on WiFi on your mobile device and look for the appropriate WiFi network. Bi default it is "sentinel-net", but the owner might have changed it. Ask the owner for the password.

How should the devices be mounted?
×

For best signal we recommend to mount the WiFi router far from mechanical obstructions. We suggest to place the receiving antenna to the exterior of the vessel. The device itself should be close to the living areas.

Troubleshooting

I can't login to the application
×

Please verify that:

  • You are properly connected to internet (WiFi, 3G or 4G)
  • You are using correct credentials (username and password)

You cannot find the correct application on Google Play or the App Store with the search query "Sentinel".
×

Please use the full name of the application "Sentinel Marine Solutions"

You are trying to activate the device by entering its code manually. You are entering the "Serial number" you found on the device
×

The serial number is not the same as the activation code. The activation code is written just beneath the QR code in a small font size.

Data transfer speed (internet) is very slow
×

  • You may have exceeded the quota allowance
  • You are in an area with poor internet coverage (2G, EDGE)

Why can't I connect to internet?
×

  • Verify that the WiFi router is connected to a power source (the green light should be on)
  • Verify that the WiFi router is in an area with good 3G/4G coverage
  • Verify that you haven't exceeded the WiFi weekly or monthly quota
  • Verify with Sentinel technical support whether the SIM is active or if there are technical issues with the telecommunications provider.

The mobile app displays: "LIMIT: No bandwidth" or "Traffic limit reached"
×

You have exceeded the weekly or monthly data allowance. You may receive information about data usage using the Sentinel app or by asking the boat owner.

Sentinel WiFi router cannot connect to a network
×

  • The internet provider may have network issues
  • The SIM card may be inactive. Please contact technical support (Sentinel d.o.o., GSM: 00385 91 33 55 66 7)

The web application is not rendered correctly in Internet Explorer
×

You may have an outdated browser. Try upgrading your browser to the latest version.

Support

How does it work?
×

Sentinel WiFi works like your ordinary home router but comes with a SIM card for your region. When used in pair with Fleet Monitor it also gives you access to services like weather forecast and sharable journey maps.

How do I bind the WiFi device to another boat than the one to which it is currently bound?
×

Login into the Sentinel application and chose "Activate device" (or the + symbol) to scan the QR code on the WiFi device. You will be prompted if you wish to bind the device to a new boat, after which you will be able to select one.

Pricing & Shipping

How do I buy a Sentinel product?
×

Please contact as at a info@sentinelmarine.net or +385 91 497 86 42.

How do I buy/extend a subscription for Sentinel WiFi?
×

Please contact as at info@sentinelmarine.net.

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