Please, take a minute to see if your question is answered in the FAQ of the device you are having trouble with. Click on the device you need help with:
Installation instructions are bundled with each device.
On your phone or tablet, install the application "Sentinel Marine Solutions" which you may download from the App or Play Store (for Android or iOS respectively). Use the app to scan the QR code on the front side of the device. Choose "Activate device" to begin the registration process. Follow the on-screen instructions to create an account (or login) and enter information about your boat.
On your phone or tablet, install the application "Sentinel Marine Solutions" which you may download from the App or Play Store (for Android or iOS respectively). Use the app to scan the QR code on the front side of the device. Choose "Activate device" to begin the registration process. Follow the steps to create an account.
Upon completion, the wizard will send a "guest request" to the boat owner for confirmation. After the request is accepted you will be able to start using the application.
The activation code is embedded within the QR code. It may also be found written under the QR code in numeric (textual) format. The serial number (SN) can be found on the front face of the device.
The device should be positioned such that the QR code faces upward. Do not place the device under metal enclosures.
You may have activated the "boat lock" or "anchor alarm" functionality, and the Sentinel service is warning you that your boat has moved from its initial position.
One of the following may be happening:
Please verify that:
If you don't have a Door sensor installed, disable it in the application. In the mobile application open the affected boat, open the Sensors tab and click the "Edit" button. From there you can hide the Door sensor.
The device has not yet started sending data to the Sentinel server. In some cases it may take up to 15 minutes to receive the first data point after powering on the device and creating an account.
The device will store the captured data (routes, battery status, alarms, etc) on the device until internet connection is secured. Then, the data will be uploaded and you will be able to see it in the Sentinel apps.
Please contact the Sentinel technical support (Sentinel d.o.o., GSM: +385/91/33 55 66 7)
Please use the full name of the application "Sentinel Marine Solutions"
The serial number is not the same as the activation code. The activation code is written just beneath the QR code in a small font size.
You may be in an area without mobile Internet coverage (3G or 4G - LTE). The information will appear on your device when strong mobile signal is available.
Due to the sampling frequency it may occur that the route is occasionally drawn over land. If this occurs frequently, please inform the Sentinel technical support (Sentinel d.o.o., GSM: 00385 91 33 55 66 7).
You may have an outdated browser. Try upgrading your browser to the latest version.
Depending on the subscription plan you chose your device will work in different areas, as shown in the map below.
EU coverage
For customers, choose the "Manage Subscription" option in the web application. For charters and other business users, please contact as at info@sentinelmarine.net.
Please contact as at a info@sentinelmarine.net or
Installation instructions are bundled with each device.
On your phone or tablet, install the application "Sentinel Marine Solutions" which you may download from the App or Play Store (for Android or iOS respectively). Use the app to scan the QR code on the front side of the device. Choose "Activate device" to begin the registration process. Follow the on-screen instructions to create an account (or login) and enter information about your boat.
On your phone or tablet, install the application "Sentinel Marine Solutions" which you may download from the App or Play Store (for Android or iOS respectively). Use the app to scan the QR code on the front side of the device. Choose "Activate device" to begin the registration process. Follow the steps to create an account.
Upon completion, the wizard will send a "guest request" to the boat owner for confirmation. After the request is accepted you will be able to start using the application.
The activation code is embedded within the QR code. It may also be found written under the QR code in numeric (textual) format. The serial number (SN) can be found on the front face of the device.
The device should be positioned such that the QR code faces upward. Do not place the device under metal enclosures.
When a guests scans the QR code and creates an account, you will be sent a guest request, which will allow the guest to see the routes and other information about the boat. You may confirm or reject the guest request by clicking on "Accept" or "Reject" buttons in the Guests section of the web application or within the application on your mobile device.
You may have activated the "boat lock" or "anchor alarm" functionality, and the Sentinel service is warning you that your boat has moved from its initial position.
One of the following may be happening:
Please verify that:
If you don't have a Door sensor installed, disable it in the application. In the mobile application open the affected boat, open the Sensors tab and click the "Edit" button. From there you can hide the Door sensor.
The device has not yet started sending data to the Sentinel server. In some cases it may take up to 15 minutes to receive the first data point after powering on the device and creating an account.
Please contact the Sentinel technical support (Sentinel d.o.o., GSM: +385/91/33 55 66 7)
Please use the full name of the application "Sentinel Marine Solutions"
The serial number is not the same as the activation code. The activation code is written just beneath the QR code in a small font size.
You may be in an area without mobile Internet coverage (3G or 4G - LTE). The information will appear on your device when strong mobile signal is available.
Due to the sampling frequency it may occur that the route is occasionally drawn over land. If this occurs frequently, please inform the Sentinel technical support (Sentinel d.o.o., GSM: 00385 91 33 55 66 7).
You may have an outdated browser. Try upgrading your browser to the latest version.
Depending on the subscription plan you chose your device will work in different areas, as shown in the map below.
EU coverage
For customers, choose the "Manage Subscription" option in the web application. For charters and other business users, please contact as at info@sentinelmarine.net.
Please contact as at a info@sentinelmarine.net or
The data allowance is set by the boat owner. You may ask the owner to increase the limits. This may incur additional charges.
An Installation instruction manual is bundled with your device.
Login into the Sentinel application and chose "Activate device" (or the + symbol) to scan the QR code on the WiFi device. Choose the boat on which you wish to bind the WiFi device and follow the instructions on the screen.
Turn on WiFi on your mobile device and look for the appropriate WiFi network. Bi default it is "sentinel-net", but the owner might have changed it. Ask the owner for the password.
For best signal we recommend to mount the WiFi router far from mechanical obstructions. We suggest to place the receiving antenna to the exterior of the vessel. The device itself should be close to the living areas.
Please verify that:
Please use the full name of the application "Sentinel Marine Solutions"
The serial number is not the same as the activation code. The activation code is written just beneath the QR code in a small font size.
You have exceeded the weekly or monthly data allowance. You may receive information about data usage using the Sentinel app or by asking the boat owner.
You may have an outdated browser. Try upgrading your browser to the latest version.
Sentinel WiFi works like your ordinary home router but comes with a SIM card for your region. When used in pair with Fleet Monitor it also gives you access to services like weather forecast and sharable journey maps.
Login into the Sentinel application and chose "Activate device" (or the + symbol) to scan the QR code on the WiFi device. You will be prompted if you wish to bind the device to a new boat, after which you will be able to select one.
Please contact as at a info@sentinelmarine.net or
Please contact as at info@sentinelmarine.net.