FAQs
Please, take a minute to see if your question is answered in the FAQ of the device you are having trouble with. Click on the device you need help with:
Boat Monitor
Getting Started
How do I install the device?Installation instructions are bundled with each device.
On your phone or tablet, install the application "Sentinel Marine Solutions" which you may download from the App or Play Store (for Android or iOS respectively). Use the app to scan the QR code on the front side of the device. Choose "Activate device" to begin the registration process. Follow the on-screen instructions to create an account (or login) and enter information about your boat.
On your phone or tablet, install the application "Sentinel Marine Solutions" which you may download from the App or Play Store (for Android or iOS respectively). Use the app to scan the QR code on the front side of the device. Choose "Activate device" to begin the registration process. Follow the steps to create an account.
Upon completion, the wizard will send a "guest request" to the boat owner for confirmation. After the request is accepted you will be able to start using the application.
The activation code is embedded within the QR code. It may also be found written under the QR code in numeric (textual) format. The serial number (SN) can be found on the front face of the device.
The device should be positioned such that the QR code faces upward. Do not place the device under metal enclosures.
Usage and Features
I am receiving notifications that the boat has moved. Why?You may have activated the "boat lock" or "anchor alarm" functionality, and the Sentinel service is warning you that your boat has moved from its initial position.
Troubleshooting
After completing the activation process (scanning the device and creating an account) there is still no data visible in the mobile app.One of the following may be happening:
- The device has not yet started sending data to the server. In some cases, it may take up to 15 minutes after the device is activated and turned on for the first data point to appear.
- The device may not be connected to an Internet network.
- The SIM card is not yet activated. Please contact Sentinel support.
Please verify that:
- You are properly connected to internet (WiFi, 3G or 4G)
- You are using correct credentials (username and password)
If you don't have a Door sensor installed, disable it in the application. In the mobile application open the affected boat, open the Sensors tab and click the "Edit" button. From there you can hide the Door sensor.
The device has not yet started sending data to the Sentinel server. In some cases it may take up to 15 minutes to receive the first data point after powering on the device and creating an account.
The device will store the captured data (routes, battery status, alarms, etc) on the device until internet connection is secured. Then, the data will be uploaded and you will be able to see it in the Sentinel apps.
- on Android devices: "An error occurred while checking the device availability"
- on iOS devices: "The QR code you entered is not properly activated"
Please contact the Sentinel technical support (Sentinel d.o.o., GSM: +385/91/33 55 66 7)
Please use the full name of the application "Sentinel Marine Solutions"
The serial number is not the same as the activation code. The activation code is written just beneath the QR code in a small font size.
You may be in an area without mobile Internet coverage (3G or 4G - LTE). The information will appear on your device when strong mobile signal is available.
Due to the sampling frequency it may occur that the route is occasionally drawn over land. If this occurs frequently, please inform the Sentinel technical support (Sentinel d.o.o., GSM: 00385 91 33 55 66 7).
You may have an outdated browser. Try upgrading your browser to the latest version.
Pricing & Shipping
Which countries are covered by the subscription?Depending on the subscription plan you chose your device will work in different areas, as shown in the map below.
EU coverage
- Austria
- Belarus
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Macedonia
- Malta
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Serbia
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- United Kingdom
- Albania
- Australia
- Azerbaijan
- Canada
- China
- Congo (Dem. Rep.)
- Egypt
- France Caraibe
- Gibraltar
- Hong Kong
- Iceland
- India
- Indonesia
- Israel
- Japan
- Korea Rep.
- Kosovo
- Malaysia
- Moldova
- Montenegro
- New Zealand
- Nigeria
- Qatar
- Reunion
- Russia
- Singapore
- South Africa
- Sri Lanka
- Taiwan
- Thailand
- Turkey
- Ukraine
- United Arab Emirates
- United States
- Vietnam
For customers, choose the "Manage Subscription" option in the web application. For charters and other business users, please contact as at info@sentinelmarine.net.
Please contact as at a info@sentinelmarine.net or
Fleet Monitor
Getting Started
How do I install the device?Installation instructions are bundled with each device.
On your phone or tablet, install the application "Sentinel Marine Solutions" which you may download from the App or Play Store (for Android or iOS respectively). Use the app to scan the QR code on the front side of the device. Choose "Activate device" to begin the registration process. Follow the on-screen instructions to create an account (or login) and enter information about your boat.
On your phone or tablet, install the application "Sentinel Marine Solutions" which you may download from the App or Play Store (for Android or iOS respectively). Use the app to scan the QR code on the front side of the device. Choose "Activate device" to begin the registration process. Follow the steps to create an account.
Upon completion, the wizard will send a "guest request" to the boat owner for confirmation. After the request is accepted you will be able to start using the application.
The activation code is embedded within the QR code. It may also be found written under the QR code in numeric (textual) format. The serial number (SN) can be found on the front face of the device.
The device should be positioned such that the QR code faces upward. Do not place the device under metal enclosures.
Usage and Features
As boat owner, how do I accept a "GUEST REQUEST"When a guests scans the QR code and creates an account, you will be sent a guest request, which will allow the guest to see the routes and other information about the boat. You may confirm or reject the guest request by clicking on "Accept" or "Reject" buttons in the Guests section of the web application or within the application on your mobile device.
You may have activated the "boat lock" or "anchor alarm" functionality, and the Sentinel service is warning you that your boat has moved from its initial position.
Troubleshooting
After completing the activation process (scanning the device and creating an account) there is still no data visible in the mobile app.One of the following may be happening:
- The device has not yet started sending data to the server. In some cases, it may take up to 15 minutes after the device is activated and turned on for the first data point to appear.
- The device may not be connected to an Internet network.
- The SIM card is not yet activated. Please contact Sentinel support.
Please verify that:
- You are properly connected to internet (WiFi, 3G or 4G)
- You are using correct credentials (username and password)
If you don't have a Door sensor installed, disable it in the application. In the mobile application open the affected boat, open the Sensors tab and click the "Edit" button. From there you can hide the Door sensor.
The device has not yet started sending data to the Sentinel server. In some cases it may take up to 15 minutes to receive the first data point after powering on the device and creating an account.
- on Android devices: "An error occurred while checking the device availability"
- on iOS devices: "The QR code you entered is not properly activated"
Please contact the Sentinel technical support (Sentinel d.o.o., GSM: +385/91/33 55 66 7)
Please use the full name of the application "Sentinel Marine Solutions"
The serial number is not the same as the activation code. The activation code is written just beneath the QR code in a small font size.
You may be in an area without mobile Internet coverage (3G or 4G - LTE). The information will appear on your device when strong mobile signal is available.
Due to the sampling frequency it may occur that the route is occasionally drawn over land. If this occurs frequently, please inform the Sentinel technical support (Sentinel d.o.o., GSM: 00385 91 33 55 66 7).
You may have an outdated browser. Try upgrading your browser to the latest version.
Pricing & Shipping
Which countries are covered by the subscription?Depending on the subscription plan you chose your device will work in different areas, as shown in the map below.
EU coverage
- Austria
- Belarus
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Macedonia
- Malta
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Serbia
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- United Kingdom
- Albania
- Australia
- Azerbaijan
- Canada
- China
- Congo (Dem. Rep.)
- Egypt
- France Caraibe
- Gibraltar
- Hong Kong
- Iceland
- India
- Indonesia
- Israel
- Japan
- Korea Rep.
- Kosovo
- Malaysia
- Moldova
- Montenegro
- New Zealand
- Nigeria
- Qatar
- Reunion
- Russia
- Singapore
- South Africa
- Sri Lanka
- Taiwan
- Thailand
- Turkey
- Ukraine
- United Arab Emirates
- United States
- Vietnam
For customers, choose the "Manage Subscription" option in the web application. For charters and other business users, please contact as at info@sentinelmarine.net.
Please contact as at a info@sentinelmarine.net or
Sentinel WiFi
About Sentinel WiFi
Guest - What is the data allowance (GB) for my trip?The data allowance is set by the boat owner. You may ask the owner to increase the limits. This may incur additional charges.
Getting Started
How do I install the Sentinel WiFi device?An Installation instruction manual is bundled with your device.
Login into the Sentinel application and chose "Activate device" (or the + symbol) to scan the QR code on the WiFi device. Choose the boat on which you wish to bind the WiFi device and follow the instructions on the screen.
Turn on WiFi on your mobile device and look for the appropriate WiFi network. Bi default it is "sentinel-net", but the owner might have changed it. Ask the owner for the password.
For best signal we recommend to mount the WiFi router far from mechanical obstructions. We suggest to place the receiving antenna to the exterior of the vessel. The device itself should be close to the living areas.
Troubleshooting
I can't login to the applicationPlease verify that:
- You are properly connected to internet (WiFi, 3G or 4G)
- You are using correct credentials (username and password)
Please use the full name of the application "Sentinel Marine Solutions"
The serial number is not the same as the activation code. The activation code is written just beneath the QR code in a small font size.
- You may have exceeded the quota allowance
- You are in an area with poor internet coverage (2G, EDGE)
- Verify that the WiFi router is connected to a power source (the green light should be on)
- Verify that the WiFi router is in an area with good 3G/4G coverage
- Verify that you haven't exceeded the WiFi weekly or monthly quota
- Verify with Sentinel technical support whether the SIM is active or if there are technical issues with the telecommunications provider.
You have exceeded the weekly or monthly data allowance. You may receive information about data usage using the Sentinel app or by asking the boat owner.
- The internet provider may have network issues
- The SIM card may be inactive. Please contact technical support (Sentinel d.o.o., GSM: 00385 91 33 55 66 7)
You may have an outdated browser. Try upgrading your browser to the latest version.
Support
How does it work?Sentinel WiFi works like your ordinary home router but comes with a SIM card for your region. When used in pair with Fleet Monitor it also gives you access to services like weather forecast and sharable journey maps.
Login into the Sentinel application and chose "Activate device" (or the + symbol) to scan the QR code on the WiFi device. You will be prompted if you wish to bind the device to a new boat, after which you will be able to select one.
Pricing & Shipping
How do I buy a Sentinel product?Please contact as at a info@sentinelmarine.net or
Please contact as at info@sentinelmarine.net.
Copyright 2015 - 2019. Terms of use | Privacy Policy | Team | Jobs