After completing the activation process (registering the device and creating an account) there is still no data visible in the mobile app.

One of the following may be happening:

  • The device has not yet started sending data to the server. In some cases, it may take up to 15 minutes after the device is activated and turned on for the first data point to appear.
  • The device may not be connected to an Internet network.
  • The SIM card is not yet activated. Please contact Sentinel support.