Please, take a minute to see if your question is answered in the FAQ of the device you are having trouble with. If you can't find an answer to your question, please contact us at firstname.lastname@example.org for technical matters, or use our contact form for sales related inquires.
The registration code is embedded within the QR code. The serial number (SN) can be found on the front face of the device.
The correct device orientation can be found in your device's installation manual. Do not place the device under metal enclosures.
Please verify that:
You may have activated the "anchor alarm" functionality, and the Sentinel service is warning you that your boat has moved from its initial position.
The device will store the captured data (routes, battery status, alarms, etc) on the device until internet connection is secured. Then, the data will be uploaded and you will be able to see it in the Sentinel apps.
You may be in an area without mobile Internet coverage (3G or 4G - LTE). The information will appear on your device when strong mobile signal is available.
One of the following may be happening:
Due to the sampling frequency it may occur that the route is occasionally (but rarely) drawn over land. If this occurs frequently, please inform the Sentinel technical support using the Report Issue button in the app.
Of course. To access support it is best that you use the "Report Issue" button in the app. Alternatively, you can write as on email@example.com.
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